Terms and Conditions for Small Paws Kāpiti Coast
1. Services:
- Small Paws Kāpiti Coast provides dog walking, feeding, and care services for small dogs in the Kāpiti Coast area. Services are subject to availability and at the discretion of Small Paws Kāpiti Coast.
2. Booking and Cancellation:
- All services must be booked in advance.
- Cancellations made with less than 24 hours notice may be subject to a cancellation fee of 50% of the service cost.
- No-shows will be charged the full-service fee.
3. Payment:
- Payment is due at the time of service or as per the agreed payment schedule.
- Accepted forms of payment include cash and bank deposits.
4. Pet Health and Behaviour:
- Clients must provide proof of up-to-date vaccinations for their pets if requested.
- Clients must inform Small Paws Kāpiti Coast of any health issues, medications, or behavioural concerns.
- Small Paws Kāpiti Coast reserves the right to refuse service to any pet deemed aggressive or unsafe to handle.
5. Home Access:
- Clients must provide safe and reasonable access to their homes for in-home services.
- Small Paws Kāpiti Coast will take all reasonable care with home access methods (keys, codes, etc.) but is not responsible for security issues arising from factors outside our control.
6. Liability:
- Small Paws Kāpiti Coast carries liability insurance but is not responsible for injuries, illness, or loss of pets that occur due to pre-existing conditions or circumstances beyond our control.
- Clients are responsible for any damages caused by their pets to Small Paws Kapiti Coast property or personnel.
7. Emergency Veterinary Care:
- In case of a pet health emergency, Small Paws Kāpiti Coast will attempt to contact the owner and then the designated emergency contact.
- If neither can be reached, Small Paws Kāpiti Coast is authorised to seek veterinary care with costs to be covered by the pet owner.
8. Privacy:
- Small Paws Kāpiti Coast will not share client or pet information with third parties except as required by law or in case of emergency veterinary care. Please see our Privacy Policy for more information.
9. Service Adjustments:
- Small Paws Kāpiti Coast reserves the right to adjust service times due to weather conditions, emergencies, or other unforeseen circumstances. Clients will be notified as soon as possible of any changes.
10. Termination of Services:
- Small Paws Kāpiti Coast reserves the right to terminate services at any time if the client does not meet the terms and conditions.
By using our services, clients acknowledge that they have read, understood, and agree to these terms and conditions.
Last updated: 18 July 2024